How to claim

‡@ Damage discovered
	¡Treatment for the Cargo when the Insured discovered damage.
	¡Damaged cargo should be kept as it is, and any shipping supplies including packings, etc. should not be disposed.
‡A Contact with SCUA and Carrier
	¡Contact with SCUAiSurvey Agent/Claims Settling Agent) on checking the Insurance Policy and consult about how to deal with.
	¡Submission of Notice of Claim to the Carriers in writing (Shipping Company/Air Line/Agent) within 3 days (sea transport) or within 14 days (air transport) after receipt of cargo.
	¡Ascertain the extent of damage.iEstimate the lossj
‡B Survey
	¡After evaluating the matter, SCUA survey will be arranged if necessary.
‡C Establishment of loss
	¡SCUA calculate the amount of loss.
	¡SCUA sometimes request the insured to repair or resale the damaged cargo.
	¡SCUA will issue a survey report.
‡D Submit a claim note
	¡Mail a claim note with survey report and Documents Required to the Insurance Company either directly by the Insured or through SCUA.
‡E Settlement of claimed amount
	¡Some 2 - 3 months will be required before settlement of the claimed amount (subject to adjustment according to the Insurance Policy).

¡Prevent an aggravation of damage
Make every effort to prevent an aggravation of damage.

Damage discovered to the packing ;

If the packing was found damaged, such damage should be noted in the delivery receipt as a remark, and some photos for such damage should be taken.

Damage discovered to the container;

If the damage (abnormality) was discovered to the container, please check the sealing mark, and confirm whether or not it is the same as the number in B/L, before opening the door of the container.

Please take photos for the damage (abnormality) to container.

Please check quantity of cargo and external condition of packings after opening the container.

¡Claim Settling Agent

SCUA conduct not only a survey, but also settle the claim on behalf of the insurers concerned.

¡Survey Agent

SCUA are only appointed as surveyors for the insurers concerned. At your request, we carry out survey on the damaged cargo and issue our survey report to the insured upon settlement of our survey fees. The Insured has to claim the loss directly to the insurance company with a claim note, our survey report and documents required.

¡Claim Note
¡Insurance Policy/Certificate (Original)
¡Bill of Lading (Original)
¡Invoice/Packing List
¡Notice of Claim
¡Declaration for import
¡Cargo Receipts(Marked Remark)
¡Other relevant documents(devanning report, cargo boat note, warehousing report, etc.)